Frequently Asked Questions
Essential information regarding your Professor.E experience.
Where does Professor.E ship from and which countries are covered?
We ship globally from our headquarters. Delivery times vary by region, typically taking 3-7 business days for international orders via our premium couriers.
How can I track the status of my order?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to the carrier's portal.
What is your return and exchange policy?
We accept returns within 14 days of delivery, provided items are in their original, unworn condition with all tags attached. Please note that certain limited-edition releases may be final sale.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are processed through a secure, encrypted payment gateway.
How do I determine the correct size for Professor.E garments?
Detailed size charts and fit notes are provided on each product page. As our silhouettes often feature avant-garde or oversized cuts, we recommend reviewing the specific measurements before purchasing.
Are duties and taxes included in the checkout price?
For international orders, import duties and taxes are calculated at checkout for most regions to ensure a seamless delivery experience without additional fees upon arrival.